GAMBARAN DUKUNGAN SOSIAL PADA KARYAWAN PT ULTIMA THONY TF: STUDI KUALITATIF

Abstract

ABSTRACT

Operational dynamics and job demands may create psychological pressure for employees, making social support in the workplace an important factor in managing work-related stress and maintaining psychological well-being. This study aimed to explore the forms, experiences, barriers, and benefits of social support received by employees at PT Ultima Thony TF. A descriptive qualitative approach was employed using criterion sampling to select five informants from the Delivery, Production, Administration, and Warehouse divisions, all of whom had worked for at least one year. Data were collected through semi-structured in-depth interviews and analyzed using thematic analysis based on Braun and Clarke’s model. The findings indicate that the forms and effectiveness of social support varied according to the characteristics of workload in each division. In the Administration division, emotional support from supervisors, particularly openness and willingness to listen without judgment, was the dominant form of support in reducing work-related anxiety and providing psychological safety. Employees in the Delivery division required a combination of emotional and instrumental support, particularly adequate vehicle conditions and motivational encouragement. Meanwhile, employees in the Production and Warehouse divisions relied more heavily on peer support through solidarity and spontaneous assistance during increases in physical workload. Barriers to accessing social support included supervisors’ limited availability, communication gaps related to age or seniority differences, and physical distance between work locations. Overall, social support helps employees manage work-related stress, enhance self-efficacy, and strengthen their organizational attachment.

ABSTRAK

Dinamika operasional dan tuntutan pekerjaan dapat menimbulkan tekanan psikologis bagi karyawan, sehingga dukungan sosial di lingkungan kerja menjadi salah satu faktor penting dalam membantu pekerja menghadapi stres dan mempertahankan kesejahteraan psikologis. Penelitian ini bertujuan untuk mengeksplorasi secara mendalam bentuk, pengalaman, hambatan, dan manfaat dukungan sosial yang diterima karyawan di PT Ultima Thony TF. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik criterion sampling terhadap lima informan yang berasal dari divisi Pengiriman, Produksi, Admin, dan Gudang serta memiliki masa kerja minimal satu tahun. Data dikumpulkan melalui wawancara mendalam semi-terstruktur dan dianalisis menggunakan analisis tematik berdasarkan model Braun dan Clarke. Hasil penelitian menunjukkan bahwa bentuk dan efektivitas dukungan sosial berbeda sesuai dengan karakteristik beban kerja pada masing-masing divisi. Pada divisi Admin, dukungan emosional atasan melalui keterbukaan dan kesediaan mendengarkan menjadi bentuk dukungan yang dominan dalam mengurangi kecemasan dan memberikan rasa aman psikologis. Divisi Pengiriman membutuhkan kombinasi dukungan emosional dan instrumental, terutama melalui kondisi armada yang layak dan penguatan motivasi. Sementara itu, divisi Produksi dan Gudang lebih mengandalkan dukungan rekan kerja melalui solidaritas dan bantuan spontan ketika terjadi peningkatan beban kerja fisik. Hambatan dukungan meliputi keterbatasan waktu atasan, kesenjangan komunikasi akibat perbedaan usia atau senioritas, dan jarak fisik kerja. Secara keseluruhan, dukungan sosial berperan dalam membantu karyawan mengelola stres, meningkatkan efikasi diri, dan memperkuat keterikatan terhadap organisasi.