PENGARUH RESILIENSI TERHADAP TECHNOSTRESS PADA KARYAWAN PT
DOI:
https://doi.org/10.51878/paedagogy.v6i3.13530Keywords:
Resiliensi, Technostress, KaryawanAbstract
The increasing digitalization of work has intensified the use of information and communication technologies, potentially contributing to technostress among employees. This phenomenon is evident among employees of PT X, who are experiencing accelerated administrative digitalization through the implementation of a Human Capital System (HCS), requiring continuous adjustment to digital systems in their work activities. However, employees may respond differently to technological demands, suggesting that resilience may be associated with the level of technostress. This study aimed to examine the relationship and predictive contribution of resilience to technostress among employees of PT X. A quantitative approach with a correlational design was employed, involving 142 employees selected through convenience sampling. Technostress was measured using the Technostress Scale, while resilience was assessed using the Indonesian-adapted Connor-Davidson Resilience Scale (CD-RISC). Data were analyzed using simple linear regression with JASP software. The findings indicated that resilience had a negative relationship with technostress, but its predictive contribution was not statistically significant. Therefore, the research hypothesis was not supported by the data. These findings suggest that resilience has not been demonstrated to be a significant predictor of technostress among employees of PT X. Future studies are recommended to consider other theoretically relevant variables to provide a more comprehensive understanding of technostress in the workplace
ABSTRAK
Perkembangan digitalisasi kerja meningkatkan tuntutan penggunaan teknologi informasi dan komunikasi yang berpotensi menimbulkan technostress pada karyawan. Fenomena ini terlihat pada karyawan PT X yang menjalani percepatan digitalisasi administrasi melalui Human Capital System (HCS), sehingga menuntut penyesuaian terhadap penggunaan sistem digital dalam aktivitas kerja. Namun, tidak semua karyawan menunjukkan respons yang sama terhadap tuntutan teknologi, sehingga resiliensi diduga memiliki hubungan dengan tingkat technostress. Penelitian ini bertujuan mengkaji hubungan dan kontribusi prediktif resiliensi terhadap technostress pada karyawan PT X. Penelitian menggunakan pendekatan kuantitatif dengan desain korelasional dan melibatkan 142 karyawan PT X yang dipilih menggunakan teknik convenience sampling. Technostress diukur menggunakan Technostress Scale, sedangkan resiliensi diukur menggunakan Connor-Davidson Resilience Scale (CD-RISC) versi adaptasi Bahasa Indonesia. Data dianalisis menggunakan regresi linear sederhana melalui perangkat lunak JASP. Hasil penelitian menunjukkan bahwa resiliensi memiliki arah hubungan negatif dengan technostress, tetapi kontribusi prediktifnya tidak signifikan secara statistik. Dengan demikian, hipotesis penelitian tidak didukung oleh data. Temuan ini menunjukkan bahwa resiliensi belum terbukti menjadi prediktor yang signifikan terhadap technostress pada karyawan PT X. Penelitian selanjutnya perlu mempertimbangkan variabel lain yang secara teoritis berkaitan dengan technostress untuk memperoleh pemahaman yang lebih komprehensif.
Downloads
References
Atrian, A., & Ghobbeh, S. (2023). Technostress and job performance: Understanding the negative impacts and strategic responses in the workplace. arXiv. https://doi.org/10.48550/arXiv.2311.07072
Azwar, S. (2017). Metodologi penelitian psikologi (Edisi II). Pustaka Pelajar.
Berger, M., Schäfer, R., Schmidt, M., Regal, C., & Gimpel, H. (2024). How to prevent technostress at the digital workplace: A Delphi study. Journal of Business Economics, 94, 1051–1113. https://doi.org/10.1007/s11573-023-01159-3
Connor, K. M., & Davidson, J. R. T. (2003). Development of a new resilience scale: The Connor-Davidson Resilience Scale (CD-RISC). Depression and Anxiety, 18(2), 76–82. https://doi.org/10.1002/da.10113
Hakim, G. R. U., & Rizky, D. K. (2021). Hubungan resiliensi dengan stres kerja karyawan bagian layanan pelanggan PT. X area Jawa Timur di masa pandemik COVID-19. Seminar Nasional Psikologi dan Ilmu Humaniora, 201–212. https://conference.um.ac.id/index.php/psi/article/view/1143
Ibrahim, A. R., Ibrahim, R., & Ibrahim, P. S. (2025). The influence of work from home on technostress in Generation Z: A systematic review. Cognicia, 13(2), 135–141. https://doi.org/10.22219/cognicia.v13i2.42150
Kaltenegger, H. C., Becker, L., Rohleder, N., Nowak, D., Quartucci, C., & Weigl, M. (2023). Associations of technostressors at work with burnout symptoms and chronic low-grade inflammation: A cross-sectional analysis in hospital employees. International Archives of Occupational and Environmental Health, 96(6), 839–856. https://doi.org/10.1007/s00420-023-01967-8
Kumar, P. S. (2024). Technostress: A comprehensive literature review on dimensions, impacts, and management strategies. Computers in Human Behavior Reports, 16, 100475. https://doi.org/10.1016/j.chbr.2024.100475
Kuswardani, H. P., & Nurtjahjanti, H. (2016). Hubungan antara work-family conflict dengan resiliensi pada tenaga keperawatan wanita Rumah Sakit Umum Daerah Dr. R. Soetrasno. Jurnal EMPATI, 5(4), 770–775. https://doi.org/10.14710/empati.2016.15423
La Torre, G., De Leonardis, V., & Chiappetta, M. (2020). Technostress: How does it affect the productivity and life of an individual? Result of an observational study. Public Health, 189, 60–65. https://doi.org/10.1016/j.puhe.2020.09.013
Mokhtar, A., & Mohamad Yunus, N. (2024). The mediating effects of resilience on technostress creator and employee's well-being in financial industries within Klang Valley. Advances in Business Research International Journal, 10(2), 104–110. https://doi.org/10.24191/abrij.v10i2.4647
Molino, M., Ingusci, E., Signore, F., Manuti, A., Giancaspro, M. L., Russo, V., Zito, M., & Cortese, C. G. (2020). Wellbeing costs of technology use during Covid-19 remote working: An investigation using the Italian translation of the technostress creators scale. Sustainability, 12(15), 1–20. https://doi.org/10.3390/SU12155911
Nasir, A., Yusuf, A., Yulianto, M., Makhfudli, M., Ilmy, H., Setiya, A., & Muhith, A. (2022). Relationship between resilience, coping resources, and psychological well-being with stress of leprosy as a predictor: A correlation study through the structural equation models. Clinical Epidemiology and Global Health, 17, 101151. https://doi.org/10.1016/j.cegh.2022.101151
Patricia, C. F., & Wibowo, D. H. (2024). Apakah technostress berpeluang memicu burnout? Studi pada guru honorer usia dewasa madya. Jurnal Psikologi Perseptual, 9(2), 158–172. https://doi.org/10.24176/perseptual.v9i2.12553
Rademaker, T., Klingenberg, I., & Süß, S. (2025). Leadership and technostress: A systematic literature review. Management Review Quarterly, 75(1). https://doi.org/10.1007/s11301-023-00385-x
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and validation. Information Systems Research, 19(4), 417–433. https://doi.org/10.1287/isre.1070.0165
Ramadhan, M. R., Arif, M. F., & Berliyanti, D. O. (2023). Pengaruh dari technostress dan social media use terhadap psychological well-being. Jurnal Ekonomi Trisakti, 3(1), 2085–2094. https://doi.org/10.25105/jet.v3i1.15363
Santos, R. de S., Adisaputri, G., & Ralph, P. (2023). Post-pandemic resilience of hybrid software teams. In 2023 IEEE/ACM 16th International Conference on Cooperative and Human Aspects of Software Engineering (CHASE) (pp. 1–12). IEEE. https://doi.org/10.1109/CHASE58964.2023.00009
Steven, J., & Prihatsanti, U. (2017). Hubungan antara resiliensi dengan work engagement pada karyawan Bank Panin Cabang Menara Imperium Kuningan Jakarta. Jurnal EMPATI, 6(3), 160–169. https://doi.org/10.14710/empati.2017.19745
Subchi, I., Muhammadiyah, H., Dewi, P. A. R., Nawar, M. K., Naim, J., & Syukrilla, W. A. (2024). Technostress construct validity test with confirmatory factor analysis (CFA) method. Jurnal Pengukuran Psikologi Dan Pendidikan Indonesia, 13(1), 14–30. https://doi.org/10.15408/jp3i.v13i1.31423
Sulastri, I., Ariani, L., & Julaibib. (2025). Kepuasan kerja terhadap turnover intention dengan psychological capital sebagai mediator pada karyawan Generasi Z. IDEA: Jurnal Psikologi, 9(2). https://doi.org/10.32492/idea.v9i2.92011
Tampombebu, A. T. V., & Wijono, S. (2022). Resiliensi dan stres kerja pada karyawan yang bekerja di masa pandemi COVID-19. Bulletin of Counseling and Psychotherapy, 4(1), 145–152. https://doi.org/10.51214/bocp.v4i2.195
Wahyudi, A., Mahyuddin, M. J., Irawan, A. W., Silondae, D. P., Lestari, M., Bosco, F. H., & Kurniawan, S. J. (2020). Model Rasch: Analisis skala resiliensi Connor-Davidson versi Bahasa Indonesia. Advice: Jurnal Bimbingan dan Konseling, 2(1), 28–35. https://journal.univetbantara.ac.id/index.php/advice/article/view/701
Wang, Q., & Yao, N. (2025). Understanding the impact of technology usage at work on academics' psychological well-being: A perspective of technostress. BMC Psychology, 13(1), 1–12. https://doi.org/10.1186/s40359-025-02461-1
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Mellanie Marta Tiara Puteri, Lita Ariani, Rizqi Amalia Aprianty
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
