EVALUASI IMPLEMENTASI SISTEM INFORMASI KEPENDUDUKAN PADA INSTANSI PEMERINTAH DI KOTA KENDARI
DOI:
https://doi.org/10.51878/network.v2i2.14186Keywords:
Sistem Informasi Kependudukan, Digital Government, Interoperabilitas Data, Tata Kelola Digital, Pelayanan Administrasi KependudukanAbstract
ABSTRACT
Digital transformation in public administration requires the implementation of information systems capable of supporting public services effectively, efficiently, and in an integrated manner. The Population Information System plays a strategic role in providing demographic data to support administrative services and decision-making across government institutions. This study aims to evaluate the implementation of the Population Information System in government agencies in Kendari City and identify the factors influencing its successful implementation. The study employed a quantitative descriptive approach through a survey involving 14 government agencies, with data collected using questionnaires, observations, and documentation. The data were analyzed using descriptive statistics and thematic analysis. The findings indicate that more than 70% of the participating agencies have implemented the Population Information System effectively, supported by the digitalization of administrative services, adequate infrastructure, and organizational commitment. However, challenges remain in data integration, human resource capacity, and data backup mechanisms. The novelty of this study lies in developing a synthesis of technological, organizational, and governance factors as an evaluation framework for implementing the Population Information System across local government agencies, providing a practical reference for strengthening integrated digital transformation in the public sector.
ABSTRAK
Transformasi digital dalam penyelenggaraan pemerintahan menuntut implementasi sistem informasi yang mampu mendukung pelayanan publik secara efektif, efisien, dan terintegrasi. Sistem Informasi Kependudukan berperan strategis sebagai penyedia data kependudukan untuk mendukung pelayanan administrasi dan pengambilan keputusan. Penelitian ini bertujuan mengevaluasi implementasi Sistem Informasi Kependudukan pada instansi pemerintah di Kota Kendari serta mengidentifikasi faktor-faktor yang memengaruhi keberhasilannya. Penelitian menggunakan pendekatan kuantitatif dengan metode deskriptif melalui survei pada 14 instansi pemerintah, dengan pengumpulan data menggunakan kuesioner, observasi, dan dokumentasi. Data dianalisis menggunakan statistik deskriptif dan pengelompokan tema. Hasil penelitian menunjukkan bahwa lebih dari 70% instansi telah mengimplementasikan Sistem Informasi Kependudukan dengan kategori baik, didukung oleh digitalisasi layanan, infrastruktur, dan komitmen organisasi. Namun, kendala masih ditemukan pada integrasi data, kapasitas sumber daya manusia, dan mekanisme pencadangan data. Kebaruan penelitian ini terletak pada sintesis faktor teknologi, organisasi, dan tata kelola sebagai kerangka evaluasi implementasi Sistem Informasi Kependudukan lintas instansi pemerintah daerah yang dapat menjadi dasar penguatan transformasi digital sektor publik.
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